Return & Refund Policy

Our approach to returns, refunds, replacements, and cancellations. Last updated: November 9, 2026

Overview

This Return & Refund Policy applies to orders placed on https://tavrinco.shop/, operated by Lumivanta LLC, and delivered to customers in the United States, United Kingdom, Canada, and Australia. It covers our Framed Wall Art, Canvas Prints, and Posters.

Return Period

• You may request a return within 30 days of receiving your order.
• Please contact our support team at [email protected] before returning any item.
• Return instructions and the applicable return address will be provided through the return process.

Please do not send items to our registered business address unless our support team specifically instructs you to do so. Returns sent without authorization may be delayed or cannot be processed.

How to Start a Return

1. Email [email protected] with your order number and the item(s) you would like to return.
2. Our team will review your request and, if eligible, send you return authorization and shipping instructions.
3. Pack the item securely, ideally in its original packaging, and ship it according to the instructions provided.
4. Once the return is received and reviewed, we will process your refund as described below.

Change-of-Mind Returns

• Change-of-mind returns are accepted within the 30-day return period.
• Return shipping is free for eligible change-of-mind returns.
• You must follow the return authorization and shipping instructions provided by our support team.
• Returns from the United Kingdom, Canada, and Australia may need to be sent to a return facility in the United States.
• Items should be returned in the condition you received them, unused and free from damage caused after delivery.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please:

1. Contact us at [email protected] with your order number.
2. Include clear photographs of the affected product and, where applicable, the packaging and shipping label.

We will review your claim. Eligible cases may receive a replacement or a refund. If we confirm that a return is not necessary, you will not need to send the damaged or defective item back. All claims are reviewed individually and are not automatically approved.

Refund Processing

Once a refund is approved, it will be issued to your original payment method whenever possible. After we issue the refund, please allow reasonable time for your payment provider or financial institution to process it and show it on your account, as processing times vary between providers.

If you paid through PayPal, the refund will be returned to your PayPal account or the card used through PayPal Guest Checkout.

Order Cancellations

• If you wish to cancel an order, contact us at [email protected] as soon as possible.
• Cancellation requests must be made before production begins.
• Once production has started, cancellation may no longer be possible.
• We recommend contacting us within 24 hours of placing your order. While we will do our best, we cannot guarantee that every request made within 24 hours can be accepted.

If your cancellation is accepted, a full refund will be issued to your original payment method.

Made-to-Order Products and Your Legal Rights

Our products are produced on demand after you order. Because of this, we may be unable to accept changes or cancellations once production has started. This does not affect your right to request a return within the 30-day return period described above.

Nothing in this policy limits or excludes any rights you may have under mandatory consumer protection laws that apply to you, including, where applicable, consumer laws in the United States, the UK Consumer Rights Act 2015 and related regulations, provincial consumer protection laws in Canada, and the Australian Consumer Law. Where those laws give you greater rights than this policy, those rights apply.

Contact

For returns, refunds, or cancellations, email [email protected]. Our support hours are Monday–Friday, 9:00 AM – 5:00 PM MT.

tavrinco.shop is operated by Lumivanta LLC.

732 W 15th St, Casper, WY 82601, United States

Email: [email protected]