Frequently Asked Questions

Quick answers about our products, orders, shipping, and returns. Last updated: November 9, 2026

Products

What products does Tavrinco sell?

We sell three product categories: Framed Wall Art, Canvas Prints, and Posters. What is the difference between Framed Wall Art, Canvas Prints, and Posters?

Framed Wall Art comes presented in a frame and ready to display. Canvas Prints are printed on canvas for a textured, gallery-style look. Posters are a versatile, accessible way to display artwork. Sizes and details for each item are shown on the product page. Are the products made to order?

Yes. We use a Print-on-Demand model, so each item is produced after you place your order. Production and processing typically take 3–5 business days after payment confirmation. Are some designs created with AI assistance?

Yes. Some artwork may be created with AI assistance. These designs are then reviewed, selected, edited, and quality-checked by the Tavrinco team before being offered for sale.

Orders and Payments

How do I place an order?

Choose a product, select any available options, add it to your cart, and complete checkout with your shipping and payment details. What payment methods are accepted?

We accept PayPal. Where available, PayPal Guest Checkout may also let you pay with Visa, Mastercard, American Express, or Discover. Availability depends on your country and PayPal’s requirements. When will I receive my order confirmation?

An order confirmation is sent to the email address you provide after your payment is successfully confirmed. If you do not see it, please check your spam or junk folder, then contact us if needed. Can I change or cancel my order?

Please contact [email protected] as soon as possible. Changes and cancellations are only possible before production begins. We recommend contacting us within 24 hours of ordering, but we cannot guarantee that every request within 24 hours can be accepted. What happens if my payment fails?

Orders are subject to successful payment authorization. If payment fails or cannot be verified, your order may be held or canceled. Please check your payment details or try again, or contact PayPal or your card issuer for help.

Shipping

Which countries does Tavrinco ship to?

We ship to the United States, United Kingdom, Canada, and Australia only. Some address types and areas are excluded, such as PO Boxes. See our Shipping Policy for full coverage details. How much does shipping cost?

Shipping is $4.95 USD for each supported destination: the United States, United Kingdom, Canada, and Australia. How long does production take?

Production and processing typically take 3–5 business days after payment confirmation. Orders are processed Monday through Friday, excluding applicable public holidays. How long does delivery take?

Estimated shipping transit time is 7–12 business days, for an estimated total of 10–17 business days including production. These are estimates, not guarantees. Will I receive tracking information?

Yes, tracking information will be provided when available after your order ships. Updates may take some time to appear in the carrier’s system. What should I do if my package is delayed?

If your order is significantly delayed or tracking has not updated for an extended period, contact [email protected] with your order number and we will look into it. What should I do if my package is marked delivered but I cannot find it?

Please check around your property, with neighbors or household members, and with your local carrier office. If you still cannot locate it, contact [email protected] with your order number and we will review the situation with you.

Returns and Refunds

What is the return period?

You may request a return within 30 days of receiving your order. Please contact support before returning any item. Can I return an item if I change my mind?

Yes. Change-of-mind returns are accepted within the 30-day return period, and return shipping is free for eligible returns. You must follow the return instructions provided by our support team. Returns from the UK, Canada, and Australia may need to be sent to a US return facility. What if my order arrives damaged?

Contact [email protected] with your order number and clear photos of the product and packaging. We will review your claim, and eligible cases may receive a replacement or refund. If we confirm a return is not necessary, you will not need to send the item back. What if I receive the wrong item?

Contact [email protected] with your order number and photos of the item you received. We will review your claim, and eligible cases may receive a replacement or refund. How do I request a refund?

Email [email protected] with your order number and the reason for your request. Our team will guide you through the next steps under our Return & Refund Policy. How long does a refund take?

Approved refunds are issued to your original payment method whenever possible. After we issue a refund, the time it takes to appear depends on PayPal or your financial institution.

Customer Support

How can I contact Tavrinco?

Email us at [email protected] or use the form on our Contact Us page. Our support hours are Monday–Friday, 9:00 AM – 5:00 PM MT. What information should I provide when reporting a problem?

Please include your order number, the email used to place the order, a short description of the issue, and clear photos of the product and packaging if the item arrived damaged, defective, or incorrect.

tavrinco.shop is operated by Lumivanta LLC.

732 W 15th St, Casper, WY 82601, United States

Email: [email protected]